Services & Facilities

"i-Concierge Kiosk" @ Harbour City


The "i-Concierge Kiosk", a first-of-its-kind digital personalized customer service kiosk with a simple one-touch and user-friendly interface, live agent support and real-time directory service, allows customers to communicate face-to-face with a live video agent.

The kiosk integrates applications designed to provide services similar to a real life experience when a person physically walks up to a concierge desk, with 3 notable functions including real-time map-drawing, 2-way whiteboard function allowing shoppers to interact with a live video agent and enabling the agent to easily handle customer enquiries and screen capture and push function allowing the agent to push screen displays or web pages to the kiosk and show them to the customer.


Location: Shop 306A, Level 3, Ocean Terminal, Harbour City

Opening Hours: 10:00 am - 22:00 pm (Mon - Sun)

Tel: (852) 2118 8666


The Shoppers Care Centre aims to provide a better and more comprehensive service to our shoppers.

Services and Facilities include :

    • Mobile Battery Charging Service
    • Temporary Custody of Personal Belonging Service
    • Umbrella on Loan Service
    • Raincoat Supply
    • Baby Stroller on Loan
    • Baby Napkin Supply
    • Complimentary Beverages Supply
    • Shoppers’ Sitting Area
    • Wireless Internet Access Service
    • Sales of Stamp
    • Local Fax Sending
    • Limited Photocopying
    • Facial Mask Supply
    • Body Temperature Checking
    • First Aid Service
    • Wheelchair on Loan Service
    • Shopping Bag Supply
    • Sewing Kit Lending
    • Redemption of Promotional Item
    • Lost and Found Service
    • Lost Kids Handling
    • Tourist and Sightseeing Information
    • Tourist Leaflet & Hong Kong Map Supply
    • Escort Tour
    • International Cruise Schedule
    • Vehicle Towing Arrangement Service
    • Vehicle Battery Boosting Services